Who are we?
Loch Associates Group incorporates the following companies, whose registered addresses are Oxford House, 15 – 17 Mount Ephraim Road, Tunbridge Wells, Kent, United Kingdom, TN1 1EN:
- Loch Employment Law Limited
- HR Advise Me Limited
- Loch Health limited
- Loch Mediation Limited
What information do we collect about you?
We collect information about you when you submit an enquiry via one of our webforms. This information is provided by you. If you decide not to provide relevant information, this may hinder our ability to respond efficiently to your visit to our website and may mean that we will not be able take any further action to support your enquiry.
How will we use the information we collect?
We will use the information for contractual and legitimate interest reasons:
- to respond to your enquiry and to provide our Terms of Business to engage us as a client
- to perform conflict checks
- to send you information that you request from us relating to our products and services. You are able to opt out of these communications at any time. If you wish no longer wish to be contacted can let us know here.
We may also use your site usage information to improve our website, understand how you use our site, and provide more relevant content to you. We may also use your site usage information gathered by the Facebook Pixel to develop relevant and targeted adverts on Facebook.
Where you have opted to receive marketing communications from us we will retain that personal information unless you tell us you no longer wish to receive those communications from us.
If we engage with you as a client, we will store your data in accordance with the further privacy information that we provide to you at that time.
If we do not engage with you as a client, and you have not opted to receive marketing communications from us we will store your data only as long as is required to process your enquiry.
Passing your data to third parties
We do use third parties to help us manage and process the data you provide to allow us to provide the best possible response and service to you. When we share your personal information for these purposes, the data remains our property at all times – these “data processors” act only under our instructions and are not permitted to use your information for their own purposes.
Our third party data processors include:
- Email marketing service providers
- Data Analytics and reporting providers
- Database and data management providers
- Social Media advertising management systems
We check carefully that our third party suppliers are as compliant with data protection law and regulations as we are. When we outsource the processing of your information to third parties or provide your information to third party service providers, we oblige those third parties to protect your information with appropriate security measures and prohibit them from using your information for their own purposes or from disclosing your information to others.
Where our third party processors are based outside the EEA, we have ensured that there is an adequacy decision in place to ensure the security of your personal data. For those third parties we use based in the US we have confirmed they are covered by the EU-US Privacy Shield framework.
Access to your information and correction
Under certain circumstances, by law you have the right to:Under certain circumstances, by law you have the right to:
- Request access to your personal data.
- Request correction of incomplete or inaccurate personal data we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request the restriction of processing of your personal data.
- Withdraw your consent to the processing of your personal data
To exercise any of your rights please contact us in writing.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
How to contact us
If you have any concerns or comments about how we use information, we would like to hear from you. Alternatively, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues for guidance and advice, or to lodge a complaint: www.ico.org.uk